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Privacy Policy

We, too, consider privacy important

When you leave your data on our website, for example when you place an order, you obviously want that data to be treated carefully.
We find it important that our store is a safe environment, regardless of whether or not you make a purchase with us: all traffic to and from our website is via a secure SSL connection. SSL, or Secure Socket Layer, can be recognized by the lock in the address bar and is one of the safest techniques for receiving and sending data over the internet.

When you use our website, we store data and personal information (a specification of this data can be found in the legal privacy statement). We do not sell or provide this data to other commercial parties, unless this is explicitly required; for example, when we need to provide your name and address to the carrier of your order. In addition to that, we also use analysis tools with which we monitor and improve our website.

To comply with the General Data Protection Regulation (GDPR), FlightsimWebshop has completed the AVG programme of the AVR foundation.

Cookies on our Website

When you visit our website, we place cookies on your computer (if you give permission for this). In these cookies, we store your shopping cart, so that when you visit FlightsimWebshop again, you can continue shopping where you left off.
We also use external analytics cookies on our website. With the help of the services that these cookies provide, we gain more insight into the use of our website and can monitor the contents and technical aspects and can continue to improve it.
In addition, it is possible on our website to share products via social media. These social media channels, when you are logged in, also place cookies on your computer via our website. However, our website does not make use of these external cookies.

An overview of the placed cookies and the external cookies that we use is specified in the legal privacy statement.

Legal privacy statement

simGame shop, t/a FlightsimWebshop, located at Madeliefje 23, 6721 RV in Bennekom (the Netherlands), is responsible for the processing of personal data as specified in this privacy statement.

Contact details
Madeliefje 23
6721 RV Bennekom
The Netherlands
+31 317 702700

Personal data that we process
FlightsimWebshop processes your personal data when you make use of our services and/or when you provide this information to us yourself. Below is an overview of the personal data we process:

  • First and last name
  • Gender
  • Address
  • Phone number
  • Email address
  • IP-address (anonymized)
  • Other personal data that you actively provide, for example by creating a profile on this website, in correspondence or by telephone
  • Location data
  • Information about your activities on our website
  • Data about your surfing behaviour across different websites
  • Internet browser and device type

Special and/or sensitive personal data that we process
Our website does not intend to collect data about website visitors who are younger than 16 years of age, unless they have permission from their parents or guardians. However, we cannot check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us and we will delete this information.

Our reasons for processing personal data
FlightsimWebshop processes your personal data for the following purposes:

  • Handling your order and payment
  • Sending our digital newsletter
  • To be able to call or email you, if this is necessary in order to carry out our services
  • To inform you about changes to our services and products
  • To allow you to create an account
  • To deliver goods and services to you
  • We analyse your behaviour on the website in order to improve the website
  • We follow your surfing behaviour across various websites that we use to tailor our products and services to your needs
  • We also process personal data if we are legally obliged to do so, such as information that we need for our taxes

Automated decision-making
FlightsimWebshop does not make decisions based on automated processing on matters that can have (significant) consequences for people.

FlightsimWebshop offers the payment method 'Postpay'. We offer this service in collaboration with Klarna. Klarna performs a credit check on the order data entered. This check is carried out automatically by Klarna when choosing this payment method. FlightsimWebshop has no insight into this creditworthiness data.

How long we store personal data
FlightsimWebshop does not store your personal data longer than is strictly necessary to achieve the goals for which your data is collected. We use the following retention period for personal data:

  • 7 years: statutory storage period of tax-related business administration.

Sharing personal data with third parties
FlightsimWebshop will not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data in our order, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. FlightsimWebshop remains responsible for these processing operations.

We collect reviews via the WebwinkelKeur platform. This means that we will share your name and email address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of the service, for which we have given permission to WebwinkelKeur. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
If you leave a review via WebwinkelKeur, you are obliged to provide your name, place of residence and e-mail address. WebwinkelKeur shares this information with us, so that we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on its own website. In some cases, WebwinkelKeur may contact you in regards to your review.

Cookies, or similar techniques, that we use
FlightsimWebshop uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. FlightsimWebshop uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work well and to optimise it. In addition, we place cookies that keep track of your browsing habits so that we can offer customised content and advertisements. On your first visit to our website we informed you about these cookies and we asked you for permission to place them.

You can opt out of cookies by configuring your internet browser to no longer stores cookies. In addition, you can also delete all information previously saved via the settings of your browser.

Cookies are also placed on this website by third parties. These are, for example, advertisers and/or social media companies. Below is an overview:

View, modify or delete data
You have the right to view, correct or delete your personal data.

You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by FlightsimWebshop and you have the right to data portability. This means that you can submit a request for us to send, in a computer file, the personal information we have of you to you or another organisation specified by you. You can send a request for viewing, correction, deletion, or transfer of your personal data or a request for cancellation of your consent or objection to the processing of your personal data to our customer service. To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Personal ID Number. This is to protect your privacy. We will respond to your request as quickly as possible; within four weeks at most.

FlightsimWebshop also wants to point out that you have the option to file a complaint with the national supervisory authority: ‘Authoriteit Persoonsgegevens’.

FlightsimWebshop takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service.


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