Below you can find the most frequently asked questions about orders and delivery at FlightsimWebshop.
Please contact our customer service if you have a questions which isn't answered.
- How can I place an order?
- What is a returned product?
- What do you mean by an EU-warehouse and a UK-warehouse?
- When will my order be shipped?
- Can I change my order?
- Can I cancel my order?
- Will I receive a Track & Trace code when my order is shipped?
- I was not home at the time my package was delivered. What now?
- What can I do if I have not received my order?
- My order was delivered damaged. What now?
- Why has my order not been shipped yet? Part of my order is in stock.
- Can I pick up my order at your warehouse?
How can I place an order?
Placing an order through our website is very easy and can be done in five steps:
- Navigate to the products you want to order, and select which warehouse you want us to ship from.
- Then place the products in your shopping cart by clicking on the big green button.
- Fill in your information so we know where to deliver your order.
- Select a carrier for your order.
- Choose your payment method. You can pay directly, or afterwards.
What is a returned product?
Return products are products that we have received back within the legal return period. These products are often still in excellent condition but for us no longer sellable as new. The packaging has been opened and the product may be damaged or be missing accessories. The condition of the product is shown honestly on the product page.
You have 14 days cooling-off period and 2 years warranty on our returned products.
A returned product is excluded from promotions and discount codes are not applicable to it.
What do you mean by an EU-warehouse and a UK-warehouse?
Because we have a large number of international customers we ship our orders from warehouses in the Netherlands (EU Warehouse) and the United Kingdom (UK Warehouse).
When you place products in your shopping cart, you choose from which warehouse we have to ship your order. If you order from within the European Union we would like to advise you to choose for our EU-warehouse: you will receive your order fast and you will not pay extra costs for delivery. If you choose to ship from the UK-warehouse the delivery of your order will often take longer, shipping costs will apply and you might have to pay extra at delivery.
The same applies of course when you order from the United Kingdom. We advise you to choose the UK-warehouse so that you can receive your order as soon as possible. If you choose to ship from our EU warehouse, your order will be shipped from the Netherlands. It will take longer and there may be extra charges for delivery.
When will my order be shipped?
If you place your order on working days before 18:00 CEST (22:00, for Belgium and The Netherlands) and we have all products in stock we will ship your order often the same day!
Can I change my order?
Yes, you can until you receive a packing confirmation from us. Therefore please contact our customer service as soon as possible. Preferably by phone or via live chat.
When there is no urgency (for example because you have placed a pre-order, or because your product is on order) you can also contact us by email.
Can I cancel my order?
Sure. You can cancel your order free of charge until you receive packing confirmation from us. Therefore please contact our customer service as soon as possible. Preferably by phone or via live chat.
When there is no urgency (for example, because you have placed a pre-order, or because your product is on order) you can also use e-mail.
Will I receive a Track & Trace code when my order is shipped?
Yes. As soon as we have prepared your order to be transferred to the delivery service you will receive Track & Trace data from us.
It may take several hours before the package becomes trackable.
I was not home at the time my package was delivered. What now?
No problem! DHL, DPD and PostNL sometimes deliver the package to your neighbors. In addition, both delivery services use parcel points where you can pick up your order. Please note that a package can be picked up at a parcel point for a maximum of seven days. After that, it will be sent back to our warehouse.
What can I do if I have not received my order?
First check whether your package has been delayed with the postal services. You can do this very easily via the Track & Trace link that you have received.
Have you still not received the package three working days after shipment? Please contact our customer service. We are happy to work with the delivery service to find out exactly what goes wrong.
My order was delivered damaged. What now?
Please contact our customer service center as soon as possible.
We would like to ask you to visualize the damage for us as well as possible and therefore ask you to take pictures of the damage to the product, but also of damage to an outer box or packaging, for example.
In any case, we will immediately get to work to find a solution as quickly as possible!
Why has my order not been shipped yet? Part of my order is in stock.
We only ship orders when they are complete.
If you want to place an order where one or more products are not in stock, but you want to receive the products that are in stock, we advise you to place the products that are in stock in a separate order.
Can I pick up my order at your warehouse?
No. It is not possible to pick up orders at our warehouses.