Order and Delivery

Order and Delivery

Below you can find the most frequently asked questions about orders and delivery at FlightsimWebshop.
Please contact our customer service if you have a questions which isn't answered.


Frequently asked questions

How can I place an order?

Placing an order through our website is very easy and can be done in five steps:

  1. Navigate to the products you want to order, and select which warehouse you want us to ship from.
  2. Then place the products in your shopping cart by clicking on the big green button.
  3. Fill in your information so we know where to deliver your order.
  4. Select a carrier for your order.
  5. Choose your payment method. You can pay directly, or afterwards.

What are the different warehouse options?

Because we have a large number of international customers, we ship our orders from warehouses located in the Netherlands (EU Warehouse), the United Kingdom (UK Warehouse), and the United States (US Warehouse).

When adding products to your cart you can choose which warehouse you want the product to ship from. We strongly advise you to choose the warehouse within your customs union, meaning the EU Warehouse for the European Union, the UK Warehouse for the United Kingdom, and the US Warehouse for the United States.

Of course, you as a customer have the option to order products from outside your customs union, for example, when you as a customer are located in the European Union and are looking for a product that is in stock in the UK Warehouse only. At this moment it is unfortunately not possible to place an order in our US-warehouse for EU- and UK-customers.

When will my order be shipped?

This is dependent on the products stock level and the shipping warehouse.
On each product detail page you'll find an indication when the product will be shipped.

Can I change my order?

Yes, you can until we've started picking your order. Therefore please contact our customer service as soon as possible. Preferably by phone or via live chat.
When there is no urgency (for example because you have placed a pre-order, or because your product is on order) you can also contact us by email.

Can I cancel my order?

Sure. You can cancel your order free of charge until we've started picking your order. Therefore please contact our customer service as soon as possible. Preferably by phone or via live chat.
When there is no urgency (for example, because you have placed a pre-order, or because your product is on order) you can also use e-mail.

Will I receive a Track & Trace code when my order is shipped?

Yes. As soon as we have prepared your order to be transferred to the delivery service you will receive Track & Trace data from us.
It may take several hours before the package becomes trackable.

I was not home at the time my package was delivered. What now?

No problem! DHL, DPD and PostNL sometimes deliver the package to your neighbors. In addition, both delivery services use parcel points where you can pick up your order. Please note that a package can be picked up at a parcel point for a maximum of seven days. After that, it will be sent back to our warehouse.

What can I do if I have not received my order?

First check whether your package has been delayed with the postal services. You can do this very easily via the Track & Trace link that you have received.
Haven't you received the package three working days after the expected delivery date? Please contact our customer service. We are happy to contact the carrier to find out what goes wrong.

My order was delivered damaged. What now?

Please contact our customer service center as soon as possible. We would like to ask you to visualize the damage for us as well as possible and therefore ask you to take pictures of the damage to the product, but also of damage to an outer box or packaging, for example.

In any case, we will immediately get to work to find a solution as quickly as possible!

Why has my order not been shipped yet? Part of my order is in stock.

We only ship orders when they are complete.
If you want to place an order where one or more products are not in stock, but you want to receive the products that are in stock, we advise you to place the products that are in stock in a separate order.

What does DDP shipping mean?

Orders shipped to the European Union or the United Kingdom are shipped DDP.
The abbreviation DDP stands for Delivery Duties Paid, meaning that we will handle all customs formalities for you. This means that you will not pay taxes or import duties at the time of delivery. You will pay these directly to us.

Can I pick up my order at your warehouse?

No. It is not possible to pick up orders at our warehouses.