Frequently Asked Questions

How do I place an order?
Placing your order is easy and can be done in just five steps.

• Please navigate to the products you would like to order, and select the warehouse from which you want us to ship,
  (Please note that we only offer international shipping from our EU-warehouse. From our US-warehouse we ship only domestically)
• Place the products in your cart by clicking the green 'add-to-cart' button,
• Open your cart and click the green 'to checkout' button,
• Fill in your details so we know where to deliver your order, next select a carrier,
• Complete your order by paying for your order.

Do your prices include VAT and additional fees?
For our customers in the European Union all prices are including applicable VAT, but excluding shipping costs.
If you're ordering from outside the European Union prices do not include VAT and shipping costs. VAT, customs duties and additional fees are charged upon delivery. The payment of these charges are the sole responsibilty of the customer.

How do I place an order, as an EU-registered company?
If you require an intra-community supplies invoice (when placing an order as EU-company) you can't place your order through our website.
Please get in touch with us via our contact page and let us know which product(s) you would like to order, the company details (invoice- and shipping details, including VAT number), and (if applicable) your PO number, so we can send you an intra-community supplies invoice.

Can I exchange my old flight hardware as store credit for my new purchase?
No, this isn't possible, as we don't sell any pre-owned flightsimulation hardware.
To buy and sell pre-owned simulation hardware we recommend using SimSeek.io.

What are the different warehouse options?
As we have a lot of international customers we ship orders from warehouses in both the EU and the US.
We only offer international shipping from our EU-warehouse.

When do you ship my order?
You can find indicated shipping times on the product page.
If you have an order with multiple products, we will ship your order as soon as your complete all products are available in stock.

Can I change or cancel my order?
Yes, it is possible to change or cancel your order until the moment we've started picking your order.

Do I receive tracking details when my order is shipped?
As soon as your order is ready to be shipped at our warehouse, you will receive tracking details.It may however take several hours before your the parcel becomes trackable.

What can I do if I haven't received my order?
We request you to check tracking first. Your parcel might have been delayed, delivered at one of your neighbors, or available at a pick-up point.
Please get in touch with our customer service if you haven't received your order three days after the expected delivery date. We will contact the carrier to find out what went wrong.

What can I do if I have received a damaged order?
Please get in touch with our customer service as soon as possible.
We request you to provide photos of the damage and any damage to the outer box or packaging, for example.

Can I pick up products at your warehouses?
No. It is not possible to pick up your order at one of our warehouses.
Some products are available for pick-up in our showroom. This is indicated on the product page.