Order & Delivery
You can find your answer to the most frequently asked questions here.
Please contact us if your question is not listed.
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Customer Service
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Order & Delivery
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Shipping Costs
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Returns & Warranty
NL - Netherlands
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels: via PostNL in 1 day for € 5,95 (free shipping for orders above €200,00)
- Freight: via Quicargo Freight in 1-3 business days for € 0,00
BE - Belgium
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels: via PostNL in 1 day for € 5,95 (free shipping for orders above €200,00)
- Freight: via DHL in 1-3 business days for 39,99
DE - Germany
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels: via PostNL in 1-3 days for € 8,79 (€ 2,79 for orders above €200,00)
- Freight: via DHL for € 149,99
UK - United Kingdom
Shipping costs from our UK-warehouse
We're shipping orders directly from our warehouse in Gloucestershire on weekdays (until 15:00).
- Parcels: via DPD in 1-2 business days for £ 3,99
- Parcels: via RoyalMail in 2-4 business days for £ 0,00
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00 CEST).
- Parcels (up to 15 kg): via PostNL / RoyalMail in 3-7 businessdays
Shipping costs are calculated during checkout (costs vary on volume and weight) and does not include import duties and taxes.
The payment of these taxes and duties are the sole responsibility of the purchaser.
US - United States
Shipping costs from our US-warehouse
We're shipping orders directly from our warehouse in Fontana, CA on weekdays (until 15:00 PST).
- Parcels: via UPS / USPS in 1-5 business days
Shipping costs are calculated during checkout (costs vary on destination and weight)
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00 CEST).
- Parcels (up to 15 kg): via PostNL / USPS in 5-15 businessdays
Shipping costs are calculated during checkout (costs vary on volume and weight) and does not include import duties and taxes.
The payment of these taxes and duties are the sole responsibility of the purchaser.
AT - Austria
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 30 kg): via PostNL in 1-3 days for € 11,99
- Freight: via DHL for € 269,00
BG - Bulgaria
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 30 kg): via PostNL in 4-6 days for € 38,99
- Freight: via DHL for € 249,00
CH - Switzerland
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 15 kg): via PostNL in 3-5 businessdays
Shipping costs are calculated during checkout (costs vary on volume and weight) and does not include import duties and taxes.
The payment of these taxes and duties are the sole responsibility of the purchaser.
CY - Cyprus
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 30 kg): via PostNL in 4-6 days for € 36,99
CA - Canada
Shipping costs from our US-warehouse
We're shipping orders directly from our warehouse in Fontana, CA on weekdays (until 15:00 PST).
- Parcels: via UPS / USPS in 3-7 business days
Shipping costs are calculated during checkout (costs vary on volume and weight) and does not include import duties and taxes.
The payment of these taxes and duties are the sole responsibility of the purchaser.
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00 CEST).
- Parcels (up to 15 kg): via PostNL in 5-15 businessdays
Shipping costs are calculated during checkout (costs vary on volume and weight) and does not include import duties and taxes.
The payment of these taxes and duties are the sole responsibility of the purchaser.
CZ - Czech Republic
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 30 kg): via PostNL in 3-6 days for € 11,99
- Freight: via DHL for € 249,00
DK - Denmark
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 30 kg): via PostNL in 1-3 days for € 18,99
- Freight: via DHL for € 299,00
EE - Estonia
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 30 kg): via PostNL in 4-6 days for € 23,99
- Freight: via DHL for € 249,00
ES - Spain
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 30 kg): via PostNL in 3-5 days for € 15,99
- Freight: via DHL for € 379,00
FI - Finland
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 30 kg): via PostNL in 3-6 days for € 20,99
- Freight: via DHL for € 399,00
FR- France
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 30 kg): via PostNL in 2-4 days for € 14,99
- Freight: via DHL for € 269,00
Shipping costs from our UK-warehouse
Currently not available
GR - Greece
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 30 kg): via PostNL in 3-10 days for € 36,99
- Freight: via DHL for € 269,00
HR - Croatia
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 30 kg): via PostNL in 5-8 days for € 38,99
- Freight: via DHL for € 269,00
HU - Hungary
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 30 kg): via PostNL in 4-6 days for € 13,99
- Freight: via DHL for € 269,00
IE - Ireland
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 30 kg): via PostNL in 3-8 days for € 21,99
- Freight: via DHL for € 399,00
IT - Italy
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 30 kg): via PostNL in 2-5 days for € 16,99
- Freight: via DHL for € 379,00
LT - Lithuania
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 30 kg): via PostNL in 3-6 days for € 24,99
- Freight: via DHL for € 249,00
LU - Luxembourg
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 30 kg): via PostNL in 1-2 days for € 13,99
- Freight: via DHL for € 69,99
LV - Latvia
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 30 kg): via PostNL in 3-6 days for € 24,99
- Freight: via DHL for € 249,00
MT - Malta
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 30 kg): via PostNL in 3-6 days for € 36,99
NO - Norway
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 15 kg): via PostNL in 5-8 businessdays
Shipping costs are calculated during checkout (costs vary on volume and weight) and does not include import duties and taxes.
The payment of these taxes and duties are the sole responsibility of the purchaser.
PL - Poland
Shipping to Poland is available from our EU- and UK-warehouse.
Shipping costs from our EU-warehouse
Parcels (up to 30 kg); via PostNL in 2-4 days for € 14,99
Freight; via DHL for € 269,00
Shipping costs from our UK-warehouse
Currently not available
PT - Portugal
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 30 kg): via PostNL in 3-5 days for € 15,99
- Freight: via DHL for € 399,00
RO - Romania
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 30 kg): via PostNL in 3-6 days for € 36,99
- Freight: via DHL for € 249,00
SE - Sweden
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 30 kg): via PostNL in 2-5 days for € 26,99
- Freight: via DHL for € 399,00
SK - Slovakia
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 30 kg): via PostNL in 3-6 days for € 13,99
- Freight: via DHL for € 249,00
SV - Slovenia
Shipping costs from our EU-warehouse
We're shipping orders directly from our warehouse in The Netherlands on weekdays (until 23:00), and Sundays (until 21:00).
- Parcels (up to 30 kg): via PostNL in 2-4 days for € 28,99
- Freight: via DHL for € 249,00