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Privacy Policy

We, too, consider privacy important.

When you leave your data on our website, for example when you place an order, you obviously want that data to be treated carefully.
We find it important that our store is a safe environment, regardless of whether or not you make a purchase with us: all traffic to and from our website is via a secure SSL connection. SSL, or Secure Socket Layer, can be recognised by the lock in the address bar and is one of the safest techniques for receiving and sending data over the internet.

When you use our website, we store data and personal information (a specification of this data can be found in the legal privacy statement). We do not sell or provide this data to other commercial parties, unless this is explicitly required; for example, when we need to provide your name and address to the carrier of your order. In addition to that, we also use analysis tools with which we monitor and improve our website.

To comply with the General Data Protection Regulation (GDPR), or AVG (Algemene Verordening Gegevens) in Dutch, FlightsimWebshop.com has completed the AVG programme of the AVR foundation.

Cookies on FlightsimWebshop.com.

When you visit our website, we place cookies on your computer (if you give permission for this). In these cookies, we store your shopping cart, so that when you visit FlightsimWebshop.com again, you can continue shopping where you left off.
We also use external analytics cookies on our website. With the help of the services that these cookies provide, we gain more insight into the use of our website and can monitor the contents and technical aspects and can continue to improve it.
In addition, it is possible on our website to share products via social media. These social media channels, when you are logged in, also place cookies on your computer via our website. However, our website does not make use of these external cookies.

An overview of the placed cookies and the external cookies that we use is specified in the legal privacy statement.

Legal privacy statement.

FlightsimWebshop.com - located at Hendrik van Poelwijcklaan 73, 6721 PL in Bennekom (the Netherlands) - is responsible for the processing of personal data as specified in this privacy statement.

Contact details.
FlightsimWebshop.com
Hendrik van Poelwijcklaan 73
6721 PL Bennekom
The Netherlands
+31 317 702700

https://www.flightsimwebshop.com

Personal data that we process.
FlightsimWebshop.com processes your personal data when you make use of our services and/or when you provide this information to us yourself. Below is an overview of the personal data we process:

  • First and last name
  • Gender
  • Address
  • Phone number
  • Email address
  • IP-address
  • Other personal data that you actively provide, for example by creating a profile on this website, in correspondence or by telephone
  • Location data
  • Information about your activities on our website
  • Data about your surfing behaviour across different websites
  • Internet browser and device type


Special and/or sensitive personal data that we process.
Our website does not intend to collect data about website visitors who are younger than 16 years of age, unless they have permission from their parents or guardians. However, we cannot check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us and we will delete this information.

Our reasons for processing personal data.
FlightsimWebshop.com processes your personal data for the following purposes:

  • Handling your order and payment
  • Sending our digital newsletter
  • To be able to call or email you, if this is necessary in order to carry out our services
  • To inform you about changes to our services and products
  • To allow you to create an account
  • To deliver goods and services to you
  • We analyse your behaviour on the website in order to improve the website
  • We follow your surfing behaviour across various websites that we use to tailor our products and services to your needs
  • We also process personal data if we are legally obliged to do so, such as information that we need for our taxes


Automated decision-making.
FlightsimWebshop.com does not make decisions based on automated processing on matters that can have (significant) consequences for people.

FlightsimWebshop.com offers the payment method 'Postpay'. We offer this service in collaboration with Billink. Billink performs a credit check on the order data entered. This check is carried out automatically by Billink when choosing this payment method. FlightsimWebshop.com has no insight into this creditworthiness data.

How long we store personal data.
FlightsimWebshop.com does not store your personal data longer than is strictly necessary to achieve the goals for which your data is collected. We use the following retention period for personal data:

  • 7 years: statutory storage period of tax-related business administration.


Sharing personal data with third parties.
FlightsimWebshop.com will not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data in our order, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. FlightsimWebshop.com remains responsible for these processing operations.

Cookies, or similar techniques, that we use.
FlightsimWebshop.com uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. FlightsimWebshop.com uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work well and to optimise it. In addition, we place cookies that keep track of your browsing habits so that we can offer customised content and advertisements. On your first visit to our website we informed you about these cookies and we asked you for permission to place them.

You can opt out of cookies by configuring your internet browser to no longer stores cookies. In addition, you can also delete all information previously saved via the settings of your browser.

Cookies are also placed on this website by third parties.
These are, for example, advertisers and/or social media companies. Below is an overview:

Google Analytics
Name: _ga
Function: Analytical cookie that measures website visits
Retention period: 2 years

Google Analytics
Name: _gat
Function: Functional cookie that reduces the number of requests to the Google Analytics server.
Retention period: 1 hour

Google Analytics
Name: _gid
Function: Analytical cookie that distinguishes between unique visitors.
Retention period: 90 days

Visual Website Optimizer
Name: vis_opt_s
Function: Analytical cookie, intended for A/B testing, with which a distinction is made between new and returning users.
Retention period: 100 days

Visual Website Optimizer
Name: vis_opt_exp
Function: Analytical cookie, intended for A/B testing, in which the displayed test version is stored.
Retention period: 100 days

Visual Website Optimizer
Name: vis_opt_test_cookie
Function: Functional cookie, intended for A/B testing, which detects whether cookies are enabled.
Retention period: 100 days

Visual Website Optimizer
Name: vwo_uuid(_v2)
Function: Analytical cookie that is used to distinguish between unique visitors.
Retention period: 100 days

Hotjar
Name: _hjIncludedInSample
Function: Analytical cookie that measures website visits and registers visitor behaviour.
Retention period: 365 days

Zendesk
Name: __cfduid
Function: Analytical cookie, intended for our LiveChat functionality, which is placed by CloudFlare to mark a visitor as 'trusted'.
Retention period: 1 year

Zendesk
Name: __zlcmid
Function: Analytical cookie, intended for our LiveChat functionality, to mark a visitor as 'trusted'.
Retention period: 1 year

yearView, modify or delete data
You have the right to view, correct or delete your personal data.

You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by FlightsimWebshop.com and you have the right to data portability. This means that you can submit a request for us to send, in a computer file, the personal information we have of you to you or another organisation specified by you. You can send a request for viewing, correction, deletion, or transfer of your personal data or a request for cancellation of your consent or objection to the processing of your personal data to our customer service. To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Personal ID Number. This is to protect your privacy. We will respond to your request as quickly as possible; within four weeks at most.

FlightsimWebshop.com also wants to point out that you have the option to file a complaint with the national supervisory authority: ‘Authoriteit Persoonsgegevens’.

FlightsimWebshop.com takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service.