Customer Service

With so many different flightsim products, making a choice can be pretty difficult. So we wouldn’t be surprised if you had some questions and would like some advice.
Our customer service would be happy to answer your questions. You can reach us daily at +31 (0)317 - 702 700, via e-mail or via our live chat.

It’s very easy and only takes three steps:
- Place the products you want to order in your shopping cart and choose order.
- Enter your data and choose shipping and payment method.
- Check your details and pay.

Definitely. We are in possession of the ‘WebshopKeurmerk’ trust mark and are (prospective) Trusted Shops certified.
In addition, we value privacy and security and that is why our entire website is protected by an SSL connection. So you can be sure that your (payment) data will be safely transmitted over the internet.

After we receive your order, we will immediately send an order confirmation via e-mail. Sometimes this e-mail is placed in your SPAM folder, but in some cases, this e-mail does not arrive at all. There are several possible reasons for this: for example, there could be a typo in your e-mail address or it could be caused by technical issues.

If you created an account while ordering, you can check whether your order is registered there. Did you not create an account? Please contact our customer service.

Changing or cancelling an order is only possible if the order has not yet been sent. In case your order has already been shipped, you can return it within the cooling-off period.

Payment is always free via your trusted banking environment (via iDeal, Belfius, KBC/CBC, Bancontact/MisterCash or SOFORT Überweisung), via Credit Card or via a manual bank transfer.
You can also pay via PayPal, or make use of post-pay via Billink. These payment methods do require a small fee.

View the payment methods here.

If you place an order on weekdays before 11:30 PM, we will ship your order today!
Because we will send your order (to Belgium and the Netherlands) via PostNL, your order will be delivered the next day (except for public holidays).

In all other European countries, DPD handles shipping. For an overview of all shipping times, see Delivery & Returns.

Shipping to Belgium, Germany and the Netherlands is free! We offer competitive rates to other countries in Europe, starting from € 3.49. The shipping costs to Canada and the United States are determined based on weight.

An overview of the shipping costs can be found under Delivery & Returns.

Changing or cancelling an order is only possible if the order has not yet been sent. In case your order has already been shipped, you can return it within the cooling-off period.

You can exchange the product within the 14-day cooling-off period. The conditions of our return procedure apply here, which state that the product and all of its components must be returned undamaged and, if possible, in its original packaging.

For more information about Returns, see Delivery & Returns.

You can exchange the product within the 14-day cooling-off period. The conditions of our return procedure apply here, which state that the product and all of its components must be returned undamaged and, if possible, in its original packaging.

For more information about Returns, see Delivery & Returns.

As soon as we have received the undamaged product and all of its components (in the original packaging if possible), we will refund within three days.

Yes, for products you buy from FlightsimWebshop.com you are entitled to a statutory warranty (two years, in most cases).

Of course, we want to solve this as quickly as possible. In case of a broken product, always contact our customer service. If we cannot find a solution right away - in the case of flight sim hardware, the product might not necessarily be broken - we ask you to return the product.

If you have received a broken product, we will provide a return label. In all other cases, customers are responsible for the return shipment themselves.

We always do our utmost best to help you as best we can, as quickly as possible. However, humans make mistakes and you may end up with grounds for complaint. Of course, we are very sorry to hear that and will do everything we can to find a suitable solution as soon as possible.

Complaints can be passed on in writing to our customer service via our contact form or our live chat.

If, for some reason, you are not satisfied with the handling of a complaint, it is possible to contact the mediation department of Stichting Webshop Keurmerk (webshop trust mark foundation), to which FlightsimWebshop.com is affiliated.