Order & Delivery
You can find your answer to the most frequently asked questions here.
Please contact us if your question is not listed.
Placing your order is easy and can be done in just five steps.
If you require an intra-community supplies invoice (when placing an order as EU-company) you can't place your order through our website.
Please get in touch with us via our contact page and let us know which product(s) you would like to order, the company details (invoice- and shipping details, including VAT number), and (if applicable) your PO number.
We will send you an intra-community supplies invoice.
No, this isn't possible, as we don't sell any pre-owned flightsimulation hardware.
As we have a lot of international customers we ship orders from warehouses worldwide. We only offer international shipping from our EU- and UK-Warehouses, we only offer domestic shipment from our warehouses in the US.
All prices are including applicable VAT, but excluding shipping costs.
Please note that orders shipped to a different customs union are exempted from VAT. VAT, customs duties and additional fees may be charged upon delivery. The payment of these charges are the sole responsibilty of the customer.
You can find indicated shipping times on the product page.
If you have an order with multiple products, we will ship your order as soon as your complete all products are available in stock.
Yes, it is possible to change your order, until we've started picking your order.
Yes, it is possible to cancel your order, until we've started picking your order.
As soon as your order is ready to be shipped at our warehouse, you will receive tracking details.
It may however take several hours before your the parcel becomes trackable.
We request you to check tracking first. Your parcel might have been delayed, delivered at one of your neighbors, or available at a pick-up point.
Please get in touch with our customer service if you haven't received your order three days after the expected delivery date. We will contact the carrier to find out what went wrong.
Please get in touch with our customer service as soon as possible.
We request you to provide photos of the damage and any damage to the outer box or packaging, for example.
No. It is not possible to pick up your order at one of our warehouses.
We're happy to help! Please let us know how we can help via the contact form below.